Store Policies Store Policies


Shipping typically occurs 9am-5pm Monday through Friday with the exception of holidays. Orders ship within two business days.

U.S. – Free Shipping for orders over $30. Shipping via USPS. Priority service available at extra charge. We use real time rates from the USPS in the case of U.S. deliveries, when paid shipping applies.

International – Currently, customers outside the U.S. will receive the least expensive, fastest shipment by ordering through through will ship internationally! International orders through the website will incur additional shipping charges and recipients will be responsible for any applicable duties and taxes (i.e. customs, VAT, etc.). Note that we have set our shipping costs below actual costs in order to help with these additional fees.


We want you to be completely satisfied with your Describe purchase.

  • We give you 30 days to exchange or return your purchase if you are not pleased with what you received.
  • Return must be in its original packaging, unused, and not damaged.
  • Products that do not meet these criteria will not be considered for return.

Please contact us via our contact form before you send us your return with your invoice number, product to be returned, and full contact/delivery information.

Once you receive your return merchandise authorization number (RMA), send the product with its original packing and the receipt or proof of purchase to:

Describe Cards – Rob Reinhardt, LPC, PA
602 E. Academy St., Suite 105
Fuquay-Varina, NC  27526

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

Shipping Charges

Shipping charges incurred in connection with the return or exchange of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from